Payments, as well as refunds are invoiced in Euro (EUR).
Payment by Credit or Debit Card
We accept the following credit cards and debit cards:
During the checkout step “payment” – please select the option “Credit card”.
Please enter your card details on our payment site. Alejandre uses state-of-the-art server security software with SSL encryption which provides the safe and bug-proof transmission of your card details.
The order amount will be deposited on your card as a payment reservation until your order has either been sent (then the amount will be booked) or cancelled (then the payment reservation will be cancelled).
Possible transfer fees, as well as bank service charges, might be charged to the customer. If the customer is charged transaction fees by their bank, Alejandre will not refund these charges.
New verification process for credit card payments
Since the start of 2021, new regulations around bank account security came into effect as part of the EU Payment Services Directive (PSD2).
These new measures were implemented to make your online payments even more secure.
The PSD2 protects your credit card details with a process called 2-factor authentication, which requires that you verify your identity to prove that you, not someone else, is using your credit card. With the new, added security of PSD2 regulations, if someone stole your phone, computer or credit card, they will not be able to make an online payment. We invite you to find further details about the PSD2 on ecb.europa.eu.
As of January 2021, banks are required to implement 2-factor authentication for online payments above a certain order value. If your are experiencing any troubles with credit card payments, we recommend you check with your bank whether your card is already registered for 2-factor authentication. If you’re not yet registered for 2-factor authentication, your bank should instruct you on how to do so. In the meantime, to avoid encountering payment issues for your Mytheresa orders, we recommend you opt for an alternative payment method, since this verification method only applies to credit cards. Please find a list of our alternative payment methods below.
Please note that, depending on your bank, you may have the option to add Mytheresa to your list of trusted shops, which would ensure future purchases with us would not require additional verification. Please reach out to your bank for further information on this.
Payments by Visa or Mastercard
The system will recognize whether or not the credit card is registered on the 3-D security programs Verified by Visa or Mastercard SecureCode
These are security systems that have been developed to ensure that the registered card holder and the registered online retailer are involved in the transaction. If you are a member of the 3-D Secure Program, a pop-up window will appear on your screen asking you to enter your password when making a purchase online. This window is linked to your bank and requires you to enter your SecureCode (a password that you have previously selected). Transactions can only be made by entering the correct password.
If your credit card is not registered with any of these programs, the payment can be made without further authentication. For more information about the credit card security systems, please see:
Payment by American Express
The system recognizes whether the shipping address is identical to the address that has been provided to American Express as the billing address (Amex address verification system, abbrev. “AVS”). In case the address is not identical, you will be asked to provide American Express with a different shipping address in a separate email. Your shipment will not be delivered until the authentication was successful.
The following applies for all payments by credit card: refunds from returns will always be charged back on to the credit card that the original order was paid for with.
Payment by Paypal
Please select ”PayPal” as your payment method and you will be transferred to the PayPal site automatically. If you have an existing PayPal account, you can log in using your user data to confirm the payment. If you do not have a PayPal account, you can register one and procced with the payment. Refunds from returns will be booked into the registered PayPal account.
Due to the terms and conditions of payment in PayPal, we have to make an extra charge of 5% of the total order that will be reflected in the summary of your purchase.
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